Concern Management

  • Single window for concern management at all suppliers

  • Dashboard for current status

  • Interfaced with suppliers Quality Management System

  • Concern registration by customer in supplier portal

  • Concern posting in supplier QMS with alert

  • Root cause analysis by supplier

  • Visibility of supplier actions to customer

  • Assessment of supplier actions by customer

  • MIS and Analytics

Concern management module allows a customer to raise concerns for suppliers using supplier portal with a direct interface with suppliers' Quality Management System. The supplier receives an email for the concern with quantity affected.

4 options are available for root cause analysis which includes

1. 6W2H analysis – What, Where, When, Why, Who, Which, How and How much.

2. Why Why analysis

3. 6M Analysis – Man, Machine, Method, Material, Measurement and Environment

4. 8D analysis

Three improvement options available for suppliers

1. Kaizen

2. CAPA – Corrective actions preventive actions

3. Pokayoke – Mistake proofing

A complete framework of improvement management is available with suppliers and any action completed by a supplier is visible to the customer.

Customer can assess suppliers' actions on the concern resolution and can either accept or decline. If their action is accepted then the concern is closed in suppliers QMS and if declined then concern remains open in suppliers QMS.

All concerns are managed through a single window dashboard.

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OpExWorks Solutions Pvt. Ltd

USA - 208, Curlin Circle, Milpitas, CA – 95035, USA

General information: +1 801 232 4344

India - 303, Wallstreet 24, Motiram Nagar, Off Mumbai Bangalore Highway, Warje,Pune – 411058, India

General information: +91 838 006 9538